RETURN POLICY

Thank you for shopping with Dawn Stewart Designs. We want you to love your purchase! Please read our return policy carefully before placing your order.

Custom and Made-to-Order Items

Most of our items are custom-made or made to order.
Because of the handcrafted nature of our products, we do not accept returns or exchanges on custom-made items unless there has been a major error on our part (for example, incorrect design, wrong item sent)

If you believe your item qualifies for a return or replacement due to an error, please contact us within 3 business days of delivery with photos and a brief description of the issue. We will review the situation and work with you to resolve it.

Processing and Production Times

* Smaller decor items typically ship within about 7 business days.

* Larger furniture pieces and tiki decor may take up to 14 business days to complete before shipping.

Please note that production times may vary slightly depending on order volume or customization details.

Return Process (if approved)

If your return is approved:

1. We will provide return authorization and instructions.

2. Items must be returned in original condition and packaging (if applicable).

3. Once the item is received and inspected, we’ll issue a refund or replacement as agreed.

Customers are responsible for return shipping costs unless the error was on our behalf.

Contact Information

For any questions or to start a return request, please contact us:
Email: DawnStewartDesigns@outlook.com